Support
Colorverse Support
For product, account, purchase, or generation help, email support@colorversebooks.com. Tell us the product, what happened, the approximate time, and your device or browser. Never send passwords, sign-in tokens, photos, story text, guest details, or other sensitive files.
My purchase or generation is stuck
Open your project to check its status. For photo books, use ‘Refresh progress’ while pages are being created, or ‘Replace photo’ when a page asks for one. Check the remaining replacement slots shown. If payment is recorded but pages are not unlocked, contact support before paying again.
Find my downloads or use the app
Sign in with the account used for your purchase. Open your finished book and choose ‘Download PDF’. A photo book’s complete download is available only when the book is finished. If it is missing, contact support before buying it again.
Share an invitation and manage RSVPs
Open Invitation Studio and select your invitation. Use ‘Create included RSVP link’ when shown, then share the guest link. Review responses and download CSV or Excel files using the available controls.
Check a printed-book order
Open the book associated with your order and find ‘Latest print order’. Refresh its status, or use ‘Track shipment’ when available. Contact support about missing or incorrect orders before placing a second one.
Manage billing or ask about a purchase
Open Billing to review your plan, remaining allowance, and available billing actions. For a purchase problem, contact support or read the refund policy.
Sign-in and account recovery
Use Sign in with the same email, Google, or Apple provider used to create the account. Email/password accounts can use Forgot password; Google-only and Apple-only accounts should continue with that provider.
Account deletion help
Start deletion in the iOS/iPadOS parent settings or on the account deletion page. Accepted requests complete within 30 days. If a request remains pending after 7 days, email support@colorversebooks.com with only the opaque request ID for escalation.
If account access is unavailable, support can assist using safe account and provider checks and will never request credentials or family content by email.